Government authority for property appraisal
Customer Story 
Government authority for property appraisal
Government – Property Valuation & Land Services
Migration of Jira Service Management (Server to Cloud) + Implementation of Out-of-the-Box Service Desk
The Government authority for property appraisal plays a crucial role in supporting Ireland’s property market through valuation services for local taxation and state needs. To support its expanding responsibilities and digital service goals, the organisation needed to modernise how it delivers IT and support services internally and externally.
The Government Authority partnered with VMotion IT Solutions, an Atlassian Solution Partner, to migrate Jira Service Management (JSM) from legacy on-prem infrastructure to Atlassian Cloud. Beyond the migration, VMotion also helped design and implement a fully functional, out-of-the-box service desk, tailored to public sector needs - ready to scale with the organisation.
The Challenge
Prior to the migration, the authority relied on an on-premise Jira Service Management instance that was end of Life and required extensive experience to move to Atlassian Cloud securely and without data lose.
As the customer formed and expanded, it became critical to unify support channels, increase service efficiency, and provide a modern, compliant digital experience for both internal staff and public-facing services.
The Solution:
Cloud Migration + Modern Service Desk Implementation
VMotion IT Solutions led a two-pronged solution:
- Migration of Jira Service Management from Server to Atlassian Cloud
- Implementation of a ready-to-use, out-of-the-box service desk built for internal and external support teams
Key Actions Taken:
- Full audit of legacy data, workflows, SLAs, and configurations
- Cloud readiness assessment with focus on GDPR compliance and data residency
- Seamless migration with minimal disruption to staff
- Pre-configured workflows for IT support, facilities, HR, and other business services departments
- Customised request types, forms, and SLAs tailored for internal users and external stakeholders
- Integration with Confluence Cloud for knowledge base articles and self-service
- Implementation of automations and queues to streamline triage and escalations
“ With VMotion’s expertise, we didn’t just move to the cloud — we reimagined how we deliver support services. The new service desk is intuitive, efficient, and built for scale. ”
— ICT Services, Government authority for property appraisal
Results & Benefits
The organisation is now fully hosted on Atlassian Cloud, with enhanced security, automatic updates, and EU data residency aligned with GDPR requirements.
VMotion delivered a fully operational service desk from day one — reducing the need for months of configuration or custom development.
Teams now benefit from automated routing, better prioritisation, and real-time dashboards — improving both speed and accountability.
Staff and external users enjoy a clean, intuitive portal with a self-service knowledge base and clear ticket visibility.
No more server patching, manual backups, or costly maintenance. Cloud management has freed up IT resources for strategic initiatives.
Quote from VMotion IT Solutions
“ This project with the Government authority shows how public organisations can not only move to Atlassian Cloud smoothly, but also unlock immediate value with a modern, scalable service desk. We’re proud to support this transformation. ”
- VMotion IT Solutions, Atlassian Solution Partner
Conclusion
Through a secure, expert-led migration and the implementation of a modern, user-friendly service desk, the property appraisal authority has set a new benchmark for digital service delivery in the Irish public sector. With VMotion IT Solutions as a trusted partner, the organisation is now positioned to support the evolving needs of both staff and citizens - efficiently, securely, and at scale.
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