ITSM/Service Desk

Empower teams to deliver end-to-end value with the high performing ITSM- Atlassian Jira Service Management. Transform service desk across the enterprise into one intuitive platform.

Atlassian Silver Partner

Jira Service Management for all teams.

Jira Service Management is designed to assist high-velocity teams to help unlock their potential. It allows enhanced visibility to work and streamlines the flow of work between development and operations by empowering every team to deliver value quickly.

Bring teams closer by transforming collaboration and workflow. Organise workflow for individual and teams with prioritising queues, setup automation of tasks and gain visibility metrics.

Jira Service Management Features

Discover how JIRA Service Management can enhance the teamwork and increase productivity in each of the below tasks.

intuitive customer portal

Intuitive Customer

Intuitive customer portal. Clean, easy-to -use, and easy-to-brand customer portal available out-of-the-box to make your customers’ experience with your service desk so much better.

Visibility and Transparency

Visibility and Transparency

Visibility and transparency for your projects and processes. Clear visibility of project progress, tasks statuses, priorities, tasks quotes, questions asked by the team, and finances.

Powerful SLAs

Powerful SLA's

Powerful in-built SLAs (Service Level Agreements) to track service levels. Customise and define conditions and calendars when SLAs start, pause, and stop.

Real Time Reports

Real Time Reports

Improve delivery and performance with real-time reports. Get reports to better understand your team’s trends of workload and performance metrics.

Self-Service Knowledge Base

Self-service Knowledge Base

Combine Jira service management and Confluence to turn your service management into self-service management and reduce the load on your service team.


Easily Customisation

Jira service management can be customised to meet the varying needs of different organisations and teams. Customise the customer portal to match your brand that promotes customer adoption of the service.

We manage all elements of Atlassian services.

We have the expertise, knowledge, and experience to make your Atlassian journey as smooth as possible, whether it is consulting, licensing, installation, hosting, integration , support or maintenance.

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