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Unlock the freedom and flexibility of a fully optimised IT Service Management solution. VMotion customises Jira Service Management to address your specific ITSM challenges, empowering your organisation with seamless operations and enhanced productivity.

Why do you need structured ITSM?

Without a structured ITSM system, companies face significant challenges, including disorganised service requests, limited visibility, and ineffective communication between teams and end-users. Manual processes, resource misallocation, compliance and security risks, inadequate reporting and a lack of scalability further hinder productivity and overall business performance.

Benefits of maximising your IT Service Desk instance

Efficient service delivery

Jira Service Management (JSM) empowers organisations to deliver services at high-velocity. Achieve faster service request resolution while optimising: IT Asset Management (ITAM), Configuration Management Database (CMDB), change and incident management, risk mitigation and more.

Enhanced visibility and reporting

Gain comprehensive, real-time visibility into your operations with JSM. Leverage actionable insights into service performance, asset management, and key metrics. With customisable dashboards and reporting, you can make informed, data-driven decisions to continually enhance your ITSM processes.

Scalability and adaptability

JSM’s scalable and adaptable features evolve with your business needs. Customisable configurations accommodate various industries and use cases, delivering a personalised ITSM experience tailored to your unique requirements.

Why Choose VMotion for Your ITSM Solutions?

At VMotion we have always followed a 'customer first' approach since our inception. We design solutions that meet your specific business needs, with automation, optimisation and simplification at the core of our offerings. Our expert Atlassian consultants specialise in redesigning complex and dysfunctional ITSM environments into efficient, streamlined and secure solutions, while maximising ROI, enhancing productivity and ensuring compliance to achieve.

Scalability for Small Teams, Efficiency for Enterprises

For small teams overwhelmed by email and spreadsheets, we provide a cost-effective, user-friendly platform that streamlines service practices.

Large enterprises benefit from a powerful platform that accelerates service delivery and ensures quicker time to value while eliminating the complexity and cost of legacy tools.

Breaking Down Silos

Jira Service Management fosters seamless collaboration between Development and Operations teams, eliminating silos and improving visibility across workflows. By uniting teams, it accelerates the pace of work and ensures a more cohesive and efficient service delivery process.

Beyond IT

Unlock the potential of efficient service practices beyond IT to teams like HR, facilities, legal, and customer support, delivering streamlined workflows without the complexity or costs of traditional scaling.