Jira Service Management provides a better customer service experience and responds quickly to rapid changes. It allows teams to scale agile by collaborating development and operations, enabling teams to deliver value quickly while increasing work visibility.
Bring teams closer by transforming collaboration and workflow. Organise workflow for individual and teams with prioritising queues, setup automation of tasks and gain visibility metrics.
Find out how Jira Service Management can improve teamwork and increase productivity for each of the following tasks.
Intuitive customer portal. Clean, easy-to -use, and easy-to-brand customer portal available out-of-the-box to make your customers’ experience with your service desk so much better.
Visibility and transparency for your projects and processes. Clear visibility of project progress, tasks statuses, priorities, tasks quotes, questions asked by the team, and finances.
Powerful in-built SLAs (Service Level Agreements) to track service levels. Customise and define conditions and calendars when SLAs start, pause, and stop.
Improve delivery and performance with real-time reports. Get reports to better understand your team’s trends of workload and performance metrics.
Combine Jira service management and Confluence to turn your service management into self-service management and reduce the load on your service team.
Jira service management can be customised to meet the varying needs of different organisations and teams. Customise the customer portal to match your brand that promotes customer adoption of the service.
We have the expertise, knowledge, and experience to make your Atlassian journey as smooth as possible, whether it is consulting, licensing, installation, hosting, integration , support or maintenance.
Write to us to learn how we can tailor solutions and services to meet your business needs.
"Jira Service Management gives us more automated change management workflows that are well connected to development work. It’s one of the more elegant workflows that I’ve seen.”
"Jira Service Management has allowed us to centralize our information into one point, making it easy to perform queries or searches, or even simply run reports.”
"One of the large benefits of having ITSM and Development on the same platform is that we can communicate seamlessly without having to spend time developing tedious integrations that need to be maintained when statuses are changed in different systems.”
